to make a change, also be certain you can provide a documented return on that investment. Scrutinize vendor white papers that try to prove it. Question their validity by speaking directly to the featured client. For example, a white paper or case study from a vendor may claim a client saw amazing revenue gains from the online tools in the vendor’s new platform. The trouble is they may only be seeing those results because they never did online fundraising at all within their old platform, not comparing apples to apples.
System selection in the non-profit space may be the single greatest challenge technical leaders will ever face in their career. Make the wrong decision and everyone downstream feels the pain. Do not adopt new platforms before they have been tested and proven over time to be a better world than the ones clients left. Conduct thorough due diligence before you speak with vendors. Your staff and your donors deserve nothing less.